Customer Service

If you would like to place an order or have questions about the price and availability of products, we will be happy to help you any way we can. If you have a technical question about any of our products please contact our Technical Support Department.

Our daily hours of operation are from 7:00am to 6:00pm U.S. Central time, excluding weekends and local holidays. E-mailed inquiries received before 4:30pm CT will be answered the same day. Responses to international inquiries may require up to 24 hours due to time differences. A Customer Service Representative can also be reached by telephone, in the U.S.A 1-800-874-3723 and for International +1-815-968-0747.

In order to fully process the inquiry, we ask that you fill in the Contact form. (Opens new window to sister site). This information is necessary because we have a variety of materials available, some of which cannot be e-mailed.

NOTE: When placing an order, please be sure to include the following information within the message body. (Opens new window to sister site).

  • Purchase Order Number
  • "Bill" to Address
  • "Ship" to Address
  • Product Number
  • Quantity

Our Customer Service Department may be contacted by the following methods:

Thermo Fisher Scientific
Customer Service Department
P.O. Box 117
Rockford, IL. 61105 U.S.A

U.S.A 1-800-874-3723
International +1-815-968-0747

U.S.A 1-800-842-5007
International +1-815-968-7316

Part of Thermo Fisher Scientific